Frequently asked questions:
Can I give you my own jacket to upcycle?
Yes! We love giving your denim a refresh! You even get a discount for providing your own jacket. Check out the Your Own Denim page.
How do I send in my own denim jacket? Will I be charged shipping?
We provide you with a shipping label so it's super easy!
1. Just click the "print my own shipping label form
2. Print your label
3. Box it and drop of at your local UPS or USPS
How do I decide on size and fit for a jacket?
Our denim jacket size guide can be found here! Please contact us if you have any additional questions or would like a different style.
I know I want a Tarot Card jacket, but I’m not sure which card to pick. Can you help?
Yes, we’d love to help! Please contact us here to find out more about the Tarot Card jacket consultation services we offer.
How do I care for my artwear jacket?
All of our artwear jackets are hand quilted and appliqued and therefore need some special care; they should not be cleaned via washing machine or tumble dryer. Please only spot and/or dry clean as needed. If you have any other questions about jacket care, please don’t hesitate to reach out to us here.
Where is your storefront located?
Our shop address is:
3488 Shoreline Highway
Stinson Beach, CA
We can’t wait to see you!
What are your store hours?
Our Stinson Beach shop is open Thursday-Sunday from 11:00am - 5:00pm. Come visit us!
Where do you ship to?
USA & Canada.
Please contact us for other international shipping requests.
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at: KELSEA@SACRED-TIDE.COM
Please note that returns will need to be sent to the following address:
U.S Postal Service
PO box 411
Stinson Beach CA
UPS or FEDEX
3488 shoreline Highway
Stinson Beach CA
If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at: KELSEA@SACRED-TIDE.COM
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials or flammable liquids. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on jewelry, sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do refunds work?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we approved your return, please contact us at: KELSEA@SACRED-TIDE.COM